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Our Will-Call delivery option lets you call in when you need propane. With this option there are a few things to know. First, always allow 3-5 business days for delivery as to avoid an off-route delivery fee. With that said, always watch your tank especially in the colder months. A good idea is to set a reminder in your phone or write it on a calendar you look at on a daily basis. We recommend during the cold months to check it every 2 weeks or less depending on the temps and your usage. We ask that you call-in NO LOWER than 20% as again not to inquire any service charges. Any and all call-ins under 10% will be charged service fees upon delivery. So we can not say it enough, watch your tank and call in at nothing less than 20%.
With the craziness of everyday life moving a mile a minute, wouldn't it be great to not have to worry about checking your tank? If you agree let us help with that. We can put you on our Auto-Fill Delivery schedule so you no longer have to worry about checking your tank and we will fill it when you need it. Credit approval may be required with this program.
Please be aware that under certain circumstances you may be required to pay a service charge(s). As some companies charge Hazmat fees and Fuel surcharges on all deliveries, Tripoli Propane does not charge those fees. But for the instances of out of gas calls that we need to re-route a driver during normal business hours, after hours, holidays or weekends there will be service charges applied. Those charges will be determined as to the distance the driver must go along with the timing of when he goes and start at $150 and go up from there and must be paid at the time of delivery.
All out of gas calls will incur a service charge. The homeowner or tenant must be home at time of delivery and the driver must have access to be able to do any and all testing that is required to put the system back in service. If this is not possible no delivery will be made.
ALL renters are C.O.D. The renter will make payment for delivery either prior to or at the time of delivery. If payment has not or can not be made at scheduled time of delivery no delivery will be made. If the driver has to go back to attempt to make the delivery again service fees will be added.
Whether you are on a Will-Call or Auto-Fill Delivery schedule it is YOUR responsibility to ALWAYS make sure that your driveway is not only plowed but plowed wide enough for our trucks to maneuver and if you are able, a path to the tank and the tank cleared off and if necessary to make sure any and all hills are sanded or salted as well. We also need any low hanging branches that could impede our trucks getting into the driveway removed along with removing any and all unnecessary items, a.k.a junk, from around the tank. This not only helps with a timely delivery but keeping our drivers safe. We thank you in advance for your due diligence on this matter.